Welcome to Orla Kiely Home & Lifestyle’s FAQ section. Here you’ll find answers to common questions about our distinctive mid-century inspired products, shipping policies, and more. Our goal is to make your shopping experience as seamless as our iconic stem patterns.

Product Questions

What makes Orla Kiely products special?
Our products feature distinctive, design-led patterns that blend mid-century inspiration with contemporary style. From our iconic Classic Stem motif to contemporary floral designs, each piece is crafted with attention to detail and quality materials.
Are your products ethically made?
Yes, we take pride in our ethical production standards, particularly evident in our “Bags for Good” collection and handcrafted leather goods. All items are designed to be both beautiful and responsibly made.
Do you offer coordinating items across different categories?
Absolutely! Our signature patterns appear across multiple categories including handbags, homeware, and kitchen textiles, allowing you to create a cohesive look throughout your home and wardrobe.

Shipping & Delivery

What shipping options do you offer?
We provide two shipping methods:
Standard Shipping ($12.95): Via DHL or FedEx, with delivery in 10-15 business days after processing (1-2 business days).
Free Shipping: For orders over $50 via EMS, with delivery in 15-25 business days after processing.
Do you ship internationally?
Yes, we ship globally to most countries except certain Asian regions and remote locations. Our checkout system will automatically confirm if we can deliver to your address.
Will I need to pay customs fees?
International customers may be subject to customs fees which vary by country. These charges are the responsibility of the recipient upon delivery.
How will I know when my order ships?
You’ll receive an email confirmation with tracking information (where available) once your order leaves our Virginia Beach headquarters.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be in original condition with all tags attached. Please visit our Returns page for complete details.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order details to begin the return process. We’ll guide you through each step.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll provide a prepaid return label.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment transactions. We never store your full payment details on our servers.
Do you offer gift wrapping?
While we don’t currently offer gift wrapping, our products arrive in beautiful signature packaging that makes them gift-ready. Our Gift Guide section offers excellent suggestions for presents.

Customer Service

How can I contact customer service?
Our friendly team is available via email at [email protected]. We typically respond within 1-2 business days.
Where is your company located?
Our headquarters is at 368 Pinchelone Street, Virginia Beach, US 23464. All orders are processed and shipped from this location.
Do you have a physical store?
Currently we operate exclusively online through orlakielysale.com, allowing us to offer our distinctive designs to customers worldwide.

Didn’t find the answer you were looking for? Our customer service team is always happy to help with any additional questions about our products or policies. Email us at [email protected] and we’ll respond promptly.

Thank you for choosing Orla Kiely Home & Lifestyle – where distinctive design meets everyday living.