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At Orla Kiely Home & Lifestyle (“we,” “us,” or “our”), we value your privacy as much as we value the craftsmanship in our signature stem-patterned collections. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website orlakielysale.com or purchase our distinctive homeware and accessories.

1. Information We Collect

Like the thoughtful details in our Classic Stem designs, we carefully handle the following information:

  • Personal Information: When you make purchases of our handbags, kitchen textiles, or home decor, we collect your name, email, shipping address, payment information (processed securely through our payment partners), and contact details.
  • Browsing Information: As you explore our collections of cushions, bedding, and leather goods, we automatically collect device information, IP address, and browsing behavior through cookies.
  • Communication Data: When you contact our Virginia Beach-based customer service team about our products or your orders, we retain those communications.

2. How We Use Your Information

We use your data with the same attention to detail we apply to our Basket Bags and Crossbody Bags collections:

  • To process transactions for our ethically made “Bags for Good” and other collections
  • To provide customer support as reliable as our 15-day return policy
  • To improve your shopping experience across our homeware and accessories categories
  • To send you information about coordinating pieces (like matching cushions & throws with footstools), with your consent
  • To prevent fraud with the same diligence we apply to crafting our leather goods

3. Data Sharing & Disclosure

We treat your information with the same discretion we use in designing our blinds & curtains:

  • Service Providers: We share necessary information with payment processors (Visa, MasterCard, JCB, PayPal) and shipping carriers to fulfill your orders globally (excluding certain Asian regions).
  • Legal Requirements: We may disclose information when required by law, with the same integrity we maintain in our “Bags for Good” ethical production.
  • Business Transfers: In the event of a merger or acquisition, customer information may be transferred, with notice provided.

4. Data Storage & Security

We protect your data with the same care we take in packaging our Glassware and Kitchen Storage items:

  • Industry-standard encryption for all transactions
  • Secure servers located in the United States
  • We never store complete payment details on our systems
  • Regular security assessments of our website

5. Your Rights

You have rights regarding your personal data, as distinctive as our signature patterns:

  • Access: Request details of personal data we hold
  • Correction: Update inaccurate information
  • Deletion: Request removal of personal data, subject to legal requirements
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Restriction: Limit how we use your data

To exercise these rights, contact us at [email protected].

6. Cookies & Tracking Technologies

Our website uses cookies as thoughtfully as we select materials for our Backpacks and Bedding collections:

  • Essential Cookies: Necessary for secure checkout and account functions
  • Performance Cookies: Help us improve our website’s functionality
  • Marketing Cookies: Allow us to show relevant products (like coordinating Kitchen & Dining items) on other platforms

You can manage cookie preferences through your browser settings.

7. International Data Transfers

As we ship our products globally (excluding certain regions), your data may be transferred to and processed in countries outside your own, with appropriate safeguards in place.

8. Children’s Privacy

Our website and products (including Gift Guide items) are not directed at children under 16. We do not knowingly collect their personal information.

9. Changes to This Policy

We may update this policy as thoughtfully as we update our seasonal collections. The “Last Updated” date will reflect changes.

10. Contact Us

For privacy-related inquiries, contact our Virginia Beach headquarters:

Orla Kiely Home & Lifestyle
368 Pinchelone Street
Virginia Beach, US 23464
Email: [email protected]

Thank you for trusting us with your information as you trust us with your home and lifestyle aesthetic.