Term and Conditions

Last updated: [Date]

Welcome to Orla Kiely Home & Lifestyle! These Terms and Conditions outline the rules and regulations for using our website (www.orlaikielysale.com) and purchasing our signature stem-patterned collections.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users aged 18 or older who can form legally binding contracts. By using our site, you represent that you meet these requirements.

1.2 Intellectual Property Rights

All content on this website, including but not limited to:

• Our signature Classic Stem designs and patterns
• Product designs (handbags, homeware, kitchen textiles, etc.)
• Photography and product descriptions
• Website layout and graphics

are the exclusive property of Orla Kiely Home & Lifestyle and protected by international copyright laws. Unauthorized use may violate copyright, trademark, and other laws.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our products including:

• Handbags & Crossbody Bags
• Homeware items
• Kitchen & Dining collections
• Cushions & Throws
• Accessories

However, slight variations in color or texture may occur due to monitor settings and natural materials. If you have specific questions about a product, please contact us before purchasing.

2.2 Pricing

All prices are displayed in USD and include VAT where applicable. We reserve the right to adjust prices due to market conditions, though this won’t affect orders already placed.

3. Ordering and Payment

3.1 Order Process

When you place an order:

1. You receive an order confirmation email
2. We process your order within 1-2 business days
3. You receive shipping confirmation with tracking information

3.2 Accepted Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed immediately upon order confirmation.

3.3 Order Cancellation

You may cancel your order within 2 hours of placement by emailing [email protected]. Once processing begins, cancellations may not be possible.

4. Shipping Policy

4.1 Shipping Areas

We ship worldwide except to:

• Parts of Asia
• Remote areas as determined by our carriers

4.2 Shipping Options

Option	Carrier	Cost	Delivery Time
Standard Shipping	DHL or FedEx	$12.95 USD	10-15 business days after dispatch
Free Shipping	EMS	Free for orders over $50	15-25 business days after dispatch

Delivery times are estimates and may vary due to customs processing.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for most items in original condition with tags attached, including:

• Handbags & Crossbody Bags
• Cushions & Throws
• Kitchen Textiles
• Homeware items
• Accessories

5.2 Non-Returnable Items

For quality and hygiene reasons, we cannot accept returns on:

• Bedding
• Glassware
• Leather goods (unless faulty)
• Personalized or made-to-order items
• Sale items

5.3 Return Process

1. Request authorization by emailing [email protected] within 15 days
2. Package item securely in original packaging with all tags
3. Ship to our Returns Department at:
   Orla Kiely Home & Lifestyle
   Returns Department
   368 Pinchelone Street
   Virginia Beach, US 23464
4. Refunds processed within 5 business days of receipt

5.4 Exchanges

To exchange an item (e.g., Basket Bag for Crossbody Bag):

• Follow the return process above
• Include a note with desired exchange item and product code
• Additional shipping charges may apply

6. Customer Responsibilities

6.1 Accurate Information

You agree to provide accurate:

• Shipping address
• Contact information
• Payment details

6.2 Prohibited Activities

When using our website, you agree not to:

• Use automated systems to extract data
• Attempt to circumvent security measures
• Misrepresent your identity
• Use our intellectual property without authorization

7. Liability Limitations

7.1 Product Use

Orla Kiely Home & Lifestyle is not liable for:

• Damages resulting from improper product use
• Color variations between website images and actual products
• Minor imperfections inherent in handmade items

7.2 Website Availability

We strive to maintain website availability but aren’t liable for temporary outages due to:

• Technical issues
• Maintenance
• Circumstances beyond our control

8. Privacy and Data Protection

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Governing Law

These Terms and Conditions are governed by the laws of Virginia, USA. Any disputes shall be resolved in the courts of Virginia Beach.

10. Changes to Terms

We may update these terms periodically. The latest version will always be posted on our website with the effective date.

11. Contact Us

For questions about these Terms and Conditions:

Orla Kiely Home & Lifestyle
368 Pinchelone Street
Virginia Beach, US 23464
Email: [email protected]